How to contact Batik Air
customer service?
The primary way to contact Batik Air customer service is via their call center: +603 78415 388. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.
This guide will empower you with effective tactics to elicit prompt responses from Batik Air customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:
Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.
Batik Air opening times
Operating hours across
Batik Air support channels
- Batik Air primary call center number +603 78415 388 operates 24/7.
The 24-hour availability ensures assistance for passengers across various time zones, regardless of the time of the day.
- Customer service via email operates continuously due to email’s asynchronous nature – accepting inquiries 24/7. Response times, however, may vary based on the inquiry volume and issue complexity. Batik Air support team strives for 24- to 48-hour response (busier periods might require more time).
- Social media platforms like Twitter and Facebook operate 24/7, allowing passengers worldwide to ask questions or report issues at any time. While responses might not be instantaneous, Batik Air usually aims to respond swiftly, often within a few hours.
- batikair.com website offers help and contact pages – available for passengers 24/7.
- customer service desks at airports are designed to aid passengers who prefer face-to-face assistance. Batik Air help desks operate according to each airport’s hours.
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Real human help
How to talk to a live person at Batik Air?
To reach a live person at Batik Air, you can use most of their communication channels – call center, local offices, live chat, social media, emails, or airport service desk. Each route ensures interaction with human operators, either immediately or after an initial automated response.
- When you dial Batik Air call center number, you’ll be connected to a human operator. Initially, you might interact with an automated Interactive Voice Response (IVR) system – designed to guide you to the most suitable department (and to put you on hold if the lines are busy). However, once the line is free, you will be connected to a real person.
- Reach out to your local Batik Air office – it is probably the best way to talk to a real person. As they handle fewer calls, you’ll experience much shorter waiting times.
- Message Batik Air on their social media platforms (use Twitter DM or Facebook Messenger). Although initial interaction may also be with a bot, a human operator will usually step in for complex issues.
- Emails are typically handled by human operators. Despite an initial automated response, a real person will provide a follow-up reply shortly.
- If you’re at the airport, check if the airline has a service desk on-site. Pay a visit to speak to a representative in person.
Batik Air international contacts
International customer service can handle your booking just like the main call center. Instead of competing for time with the call centers in Indonesia, jump the line by dialing those in other countries — Indonesia, Thailand, Australia, Singapore, — for example. Travelers report that the Batik Air support in those countries has much shorter wait times, sometimes just a few minutes.
As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.
| Country | Batik Air Phone Number |
|---|---|
| Australia | +617 3860 6021 |
| China | +852 3180 6683 |
| India | +92 11417 14850 |
| Malaysia | +603 78415 388 |
| Indonesia | +6221 6379 8000 |
| New Zealand | +0800 002 922 |
| Saudi Arabia | +96 65518 17764 |
| South Korea | +82 775 7772 |
| Thailand | +662 529 9999 |
| UAE | +971 4 703 6332 |
In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Batik Air number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.
Call for free
Toll-free Batik Air call centers
Currently, Batik Air does not provide toll-free numbers for its customers. Before you call its hotline abroad, review your mobile plan to see if it includes international calling or offers affordable international call packages.
Consider using Wi-Fi calling services available on most smartphones or VoIP services like Skype, WhatsApp, or Google Voice to call the airline from overseas to avoid high rates.
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Callback service
How to request a callback
from Batik Air?
Batik Air does not provide a callback option. However, you can still potentially get an airline representative to call you back:
- Try to initiate contact by reaching out to Batik Air through the channels they offer — email, live chat, social media, or the hotline.
- Clearly state that you would prefer to be contacted by a phone call (callback)
- Briefly explain your issue or question; include your phone number and the best times to reach you.
- Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.
Be persistent but patient. Batik Air often has a lot of customers to help, and your request may take some time to get to. Also, being polite and respectful can significantly improve your chances of receiving a call back.
Batik Air WhatsApp number
To contact Batik Air via WhatsApp, use +62 811-1938-0888 number. Once you’ve added the number to your contacts, you can start a conversation by sending a message.
You can use Batik Air WhatsApp number to get help with your reservation, get information about your flight, or ask other questions regarding your trip. It is a secure way to contact airline’s customer support, as all messages are encrypted.
Alternatively, to avoid high rates for international calls, you can use Wi-Fi calling or VoIP services.
Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.
VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Batik Air international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.
Batik Air phone numbers by city
Your regional Batik Air helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.
Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.
Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.
| City | Batik Air Phone Number |
|---|---|
| Auckland | +0800 002 922 |
| Bangkok | +662 529 9999 |
| Brisbane | +617 3860 6021 |
| Dubai | +971 4 703 6332 |
| Hong Kong | +852 3180 6683 |
| Jeddah | +96 65518 17764 |
| Jakarta | +6221 6379 8000 |
| Kuala Lumpur | +603 78415 388 |
| New Delhi | +92 11417 14850 |
| Seoul | +82 775 7772 |
Response time
Call center waiting times
How long does getting a response from Batik Air customer service takes? Like most airlines, Batik Air employs a certain number of staff in its call centers — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand. Unfortunately, these extra measures are not always adequate for the situation.
The average wait time for customer service representatives is between 5 and 50 minutes — depending on when you’re calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.
When to call
Best times to call Batik Air
To decrease on-hold times, try to call Batik Air at off-peak times during the middle of the week (Tuesday to Thursday). The earlier in the day you call, the less you’ll have to wait.
Experienced customers suggest the best time to call Batik Air is early morning, from 4 am to 7 am (as per the call center’s local time), for 24/7 hotlines or just as the call center commences operations. Remember to adjust for any time differences.
The evening hours and weekends typically encounter the highest traffic and should be avoided.
Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).
Self-service
Do you really need
to call the airline?
You’d be surprised to know that many of your issues can be easily resolved without contacting Batik Air customer service.
Manage My Booking
This section on the Batik Air website is a convenient self-service tool you can use to manage your reservations. Manage My Booking eliminaties the need for lengthy interactions with customer service, addressing typical passenger queries:
- retrieving booking information
- ordering special meals
- requesting special assistance
Please note that the availability of some of these actions depends on the fare type and the terms and conditions of the ticket purchased. In some cases additional fees may be applicable.
Help Center
Before dialing into the Batik Air call centers, we recommend consulting the airline’s help articles. Grounded in years of customer interaction and experience, these articles answer many common queries and provide valuable travel advisories:
Chatbot
Harnessing the power of AI, airline chatbots provide 24/7 service – reducing the need for call centers waits. While they can’t solve all problems, their capabilities continually improve with technology advancements.
Regrettably, Batik Air has yet to introduce a chatbot on their website. In the meantime, you can chat with the airline’s representatives on the social media platforms.
Batik Air email address
Reach out to Batik Air at this email address: od_customercare@batikair.com.my. This is the primary email address for airline’s customer service, suitable for providing feedback or making inquiries.
Alternatively, you can reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.
Regional email addresses
You can find a list of Batik Air regional email addresses below:
| Country | Batik Air Email Address |
|---|---|
| Australia | batikair@airlinerepservices.com |
| India | info_india@batikair.com.my |
| Malaysia | d_customercare@batikair.com.my |
| Maldives | reservations@conciergegroupmv.com |
| New Zealand | batikair@airlinerepservices.com |
| Nepal | salesktm@batikair.com.my |
| Saudi Arabia | s.khan@alfaristours.com |
| South Korea | odres@meebank.co.kr |
| Turkey | sales-turkey@apg-ga.com |
| UAE | dxb.reservations@batikair.com.my |
Email addresses by department
If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Batik Air — only reach out to the relevant department for your inquiry.
| Country | Batik Air Email Address |
|---|---|
| Lost and Found | baggage@batikair.com.my |
| Career | hr@batikair.com.my |
If you want to send an email to one of Batik Air’s employees, try the popular email format used by many companies: First.Last@batikair.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@batikair.com.
Batik Air sales and ticketing offices
Batik Air ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.
Here’s the list of Batik Air offices and regional branches around the world:
| City (Country) | Batik Air Office Address / Phone |
|---|---|
| Australia | Brisbane International Airport, |
| China | Unit 2503 25/F, Island Place Tower, |
| India | New Delhi Sales Office |
| Malaysia | Kuala Lumpur International Airport (Terminal 1) |
| Nepal | Ground Floor, GR Complex, House No. 531 |
| New Zealand | Tower 1, Level 1, 205 Queen Street, |
| Saudi Arabia | No. 8, Alnakheel Center, Madinah Road |
| South Korea | Reservation and Ticketing Office |
| Thailand | 3rd Floor (between entrance 7 & 8), Terminal 1 |
| UAE | Ground Floor, dnata Travel Center, |
Saving time
Bypass customer service
with travel agents
If you find airline customer care burdensome, consider using a travel agent to book your Batik Air flights. They can remove all that drama from your booking experience. Good travel agents have dedicated “air teams” behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.
When Batik Air cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.
The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.
Batik Air live chat
Batik Air does not provide customer support via live chat. Alternatively, you can chat with their live agent (human support representative) using instant messaging on Facebook Messenger or Twitter.
Live chat is a tool that connects customers with an actual human representative — live agent — via instant messaging in a browser window. It is often the fastest way to get help from the airline, substantially minimizing wait times (compared to call centers).
Integrating a bot with live chat gives customers an additional tool in beginning the support conversation. Chatbots — especially those powered by A.I. — can read customer inquiries and automatically respond with the relevant information. Live chat bots reduce the waiting time to virtually nil.
The adoption of live chat and chatbots varies among airlines, as it requires not just the technical infrastructure, but also staff training. This could potentially explain why Batik Air has not yet introduced live chat for its passengers.
For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Batik Air directly.
Feedback: How to file a formal complaint?
To formally lodge a complaint with Batik Air, begin by using the carrier’s designated feedback channels. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.
Batik Air does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint. Remember to include the necessary details, clearly stating the nature of your complaint. Batik Air will reply to your complaint within a few working days.
For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +603 78415 388.
If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Batik Air CEO.
Aviation Consumer Protection
Escalate your issue to the ombudsman
If you are unsatisfied with how Batik Air settles your complaint, you can contact your country’s Airline Customer Advocate (ACA) body. The ACA works as “the ombudsman” — an official appointed to investigate individuals’ complaints against businesses. Please note that the ombudsman may take up to 90 days to resolve your Batik Air issue.
- United States: You can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division (phone: 202-366-2220).
- Canada: The Canadian Transportation Agency (CTA) provides dispute resolution for air travel complaints (phone: 1-888-222-2592, email: info@otc-cta.gc.ca).
- Australia, The Airline Customer Advocate (ACA) offers free and independent ombudsman service.
- European Union: If your flight departed from an EU country or was with an EU carrier and landed in the EU, you’re protected by EU passenger rights. You can submit your complaint to a National Enforcement Body (NEB).
- United Kingdom: If your flight departed from an airport in the UK, you can lodge a complaint with AviationADR.
Premium hotline
for Batik Frequent Flyer members
Batik Frequent Flyer, Batik Air‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard call centers. If you are a Batik Frequent Flyer member with Silver, Gold, Platinum status, you can dial +603 78415 388 to reach frequent flyer program (FFP) customer service in Indonesia.
Dedicated customer service for the Batik Frequent Flyer FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.
Alternatively, send an email to mm@malindoair.com.
If you find yourself already at the airport, consider seeking aid from an airline agent at the Batik Air lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.
Business Class contact number
Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.
However, Batik Air does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.
Contacting Batik Air on social media
Getting phone help from Batik Air often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.
Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.
Use this trick to contact the airline faster: mention @malindoair in a tweet about your issue. Batik Air team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.
Help at the airport
Batik Air service desks at the airports
Batik Air houses its main service desk at Soekarno–Hatta International Airport CGK in Jakarta, Indonesia. The airport serves as the primary hub airport for the carrier, coordinating the lion’s share of its flight operations. The Batik Air representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.
You’ll also find Batik Air service desks at other major airports in its network: Adelaide Airport ADL, Perth International Airport PER, Phuket International Airport HKT, Singapore Changi Airport SIN.
Not all airports serviced by Batik Air maintain its help desks. Their presence depends on the airline’s scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse Batik Air flights or those primarily catering to regional traffic may lack a dedicated service desk.
If you’re flying with the Indonesian carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport’s websites. Alternatively, contact customer service for the most up-to-date information.
FAQ
What is Batik Air urgent/emergency phone number?
In case of an emergency related to the Batik Air flight call this number: +603 78415 388 (hotline in Malaysia). If you are in a different country, refer to the "International Phone Numbers" section on this page for your local contact. These are the general customer service phone numbers as Batik Air does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellation, ticket changes, lost passport, etc. If phone lines are busy, initiate simultaneous conversations through Twitter DM (@malindoair) and Facebook Messenger to increase your chances of a prompt response.
Missed Batik Air flight contact number
If you think you're going to miss a flight, call Batik Air immediately at +603 78415 388. The sooner your airline knows that you'll be late, the more options it has to fix it. Batik Air often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.
What is the location and contact for head office?
Lufthansa’s head office is located in Selangor Darul Ehsan, Malaysia:
Meritus @ Oasis Corporate Park,
B2-1-01 Jalan PJU 1A/2,
Ara Damansara 47301 Petaling Jaya,
Selangor Darul Ehsan, Malaysia
Phone: +603 78415 388
Batik Air HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Batik Air's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.
How to call Batik Air from overseas?
Batik Air can be contacted from overseas by dialing their international customer service number: +603 78415 388. If you're calling from a country other than Malaysia, you will need to dial your country's exit code (international dialing prefix) before the number. For example, if you're calling from the UK, the exit code is 00, so you would dial 00 +603 78415 388. Please note that call charges may apply depending on your service provider and the specific plan you are on.
How to call Batik Air from Indonesia?
Passengers in Indonesia can contact Batik Air by dialing this customer service phone number: +6221 6379 8000.
How to call Batik Air from Australia?
If you're in Australia and need to reach out to Batik Air, call its hotline: +617 3860 6021.
How to call Batik Air from Malaysia?
To call Batik Air from Malaysia, dial +603 78415 388. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.
What is Batik Air reservations phone number?
The main phone number for Batik Air reservations is +603 78415 388. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.
How can I rebook my Batik Air plane ticket?
To rebook your flight with Batik Air, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +603 78415 388. It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.
What languages are spoken by Batik Air representatives?
Batik Air representatives are well-versed in multiple languages — catering to the languages commonly used by their passengers. Melayu is widely spoken across all call centers (as it's the airline's primary language), as well as English, Spanish, French, and German. Regional or country-specific hotlines always have representatives fluent in local languages.
Why is Batik Air customer service so bad now?
Several factors play into this perception: 1) Batik Air is handling high volumes of passengers daily — during peak travel times, this can strain customer service resources; 2) Cost-cutting measures can result in fewer representatives available; 3) Outsourcing hotlines to third-party providers, sometimes overseas, can lead to time zone discrepancies; 4) Relying more on automated systems may be frustrating for Batik Air customers with complex issues. 5) Airline may neglect improving wait times, believing that despite any customer service shortcomings there's always another customer willing to buy a ticket.
| Country | Batik Air Phone Number |
|---|---|
| Bangladesh | + 880 1777775582-83 |
| Pakistan | + 042 3630-9671 |
| Sri Lanka | + 94 0112 345 700 |
| Turkey | + 212 334 29 00 |
| Uzbekistan | + 998 90 830 5707 |
| Cities | Batik Air Phone Number |
|---|---|
| Dhaka | + 880 1777775582-83 |
| Lahore | + 042 3630-9671 |
| Colombo | + 94 0112 345 700 |
| Istanbul | + 212 334 29 00 |
| Tashkent | + 998 90 830 5707 |
| Melbourne | +612 8248 0035 |
| Dhaka | +880 1777775582-83 |
| Guangzhou | +86-020-36062297 |
| Taipei | +886-2-8770-5008 |
| Amritsar | +91 11 41714850 |
| Chennai | +91-44-22566113 |
| Karachi | +021 3568-4012 |
| Trichy | +91 0431-2340209 |
| Penang | +604 6458858 |
| Subang | +603-78400492 |
| Langkawi | +604 955 5688 |
| Johor Bahru | +607 599 3418 |
| Kota Bahru | +609 771 5082 |
| Kota Kinabalu | +603 2035 6699 |
| Kuching | +608 2460909 |
| Male | +960 7377787 |
| Kathmandu | +977 1400 5204 |
| Lahore | +042 3630-9671 |
| Colombo | +94 0112 345 700 |
| Phuket | +6676-3515888 |
| Istanbul | +212 334 29 00 |
| Tashkent | +998 90 830 5707 |
| Ha Noi | +84 24 3633 1773 |
| Ho Chi Minh City | +84 28 3915 2022 |
| Country | Batik Air Phone Number |
|---|---|
| Bangladesh | Second Floor, Nagar Shefali, House No# 09, Road No# 17, Block E, Banani, Dhaka 1213, Bangladesh |
| Pakistan | National Towers (Opposite Aiwan-E-Iqbal), Egerton Road, Lahore - 54000 |
| Sri Lanka | Jetwing House II, 46/26 Navam Mawatha Colombo 2, Sri Lanka |
| Turkey | Mete Street, Ataman Bulding No 18 Floor 3 Taksim 34437 İstanbul |
| Uzbekistan | Tashkent City, Shaykhantakhur District, Olmazar MFY, Ukchi St, No3 |
